Case Study: You are the CEO of a major public sector hospital. A critically injured poor road accident victim is brought to the emergency ward requiring immediate life-saving surgery. Hospital guidelines require advance deposit of fee or verified health card credentials, which the victim's accompanying daily-wager brother cannot produce. The on-duty resident doctor refuses to begin surgery without administrative sign-off due to strict audit objections in the past. (a) What ethical values should guide hospital administration in life-or-death scenarios? (b) How would you resolve the immediate crisis and what institutional protocol reforms will you institutionalize?